Shipping and Return Policy
- FREE Shipping On all orders over $99.00! (continental U.S.)
- No free shipping to A or HI
- All products ship from the manufacturers' warehouses or their designated wholesale outlet.
- Most Products ship the same day or with-in 24 Hours. Monday - Friday. (Exceptions Sea gull Lighting)
- Sea gull Lighting Tuesdays and Thursdays for FREE, from either Riverside, NJ or Los Vegas, NV, depending on where it is in stock the closest to your zip code.
- Sea Gull 14610 10 packs Ship the same day from our office in ME. They ship USPS First Class Maill and deliver in 1-3 days.
- Kichler Lighting (2pm EST cut-off), Premier Copper Products(4pm EST cut-off), Aurora Sinks(1:30pm EST cut-off) and Polaris(1:30pm EST cut-off) products all ship the same day as ordered.
- All product ship either UPS Ground or Fedex Gound. Some Premier copper small item ship USPS priority mail.
- Allow 1 to 6 business days for delivery once your order ships.
- No Weekend or Holiday Shipping
Damaged & Defective Products
OUR GOAL AT PLFIXTURES IS TO MAKE REPLACING DEFECTIVE PRODUCTS AS EASY OR EVEN EASIER THAN DEALING IN A BRICK AND MORTAR STORE!
Required: An email with digital pictures of a product's defects, or shipping damage, is required and will greatly expedite the product replacement process.
Please note: You will never have to pay the shipping charges to return a defective product purchased at PLFixtures..
All shipping damage must be reported within 5 days of receiving your order. If you are home when UPS or FedEx delivers and your package has obvious shipping damage, please refuse it (do not sign for it) and have the driver note the damage. Then Contact Us immediately and we will ship a new product, at no cost to you, as soon as we verify the refusal. If you are not home, and you discover that UPS has left you a damaged product, give us a call at 1-866-376-9851 or Email Us . We will issue a UPS call tag and have UPS pick up the defective product, which usually happens within 3 business days. The UPS driver will have a label. We will reship a new product when: In the case of refused damaged products, we will reship immediately, with no charges to you as soon as we can track the refused product coming back to us. If we are going to pick the product up, we will send you a new product as soon as we have confirmation from UPS or FedEx (usually as soon as or FedEx scans it at your door) that they have picked up the product. If the defective product is going to be scrapped, or held for a freight carrier inspection, we will generally reship immediately, with no charges to you. You will need to hold the defective product for 10 days. Please Note: In the case of products we are going to pick up, you can expedite the reshipping process by ordering a new product. We will then credit you card for the defective product as soon as it is trackable back to us.
All shipping damage must be reported within 5 days of receiving your order. Please Remember, We Must Have Pictures and we will be able to expedite the replacement process! Broken Glass - Many lighting fixtures include glass shades. If the glass shades for your fixture are cracked, broken or chipped we will send new ones, at no cost to you. If the broken glass is not replaceable, we will send you a new fixture and pick up the old, at no cost to you. Scratched. dented. or defective finishes. We will send a new fixture and pick up the old one no cost to you. Broken or missing parts. If the parts are replaceable, we will send new parts, If not we send a new fixture. No cost to you.
- Everything we sell is covered by the manufacturer's warranty.
- If you find a defect in your product with-in 30 days, we can genrally handle it for you. We will issue a UPS call tag and have UPS pick up the defective product, which usually happens within 3 business days. The UPS driver will have a label. No cost to you.
- Please note: If time is of the essence in getting a replacement product shipped, you can also purchase a new product and it will ship immediately. We will then issue the full credit for the defective faucet as soon as we can track the call tag.
- In general, for products that are found to be defective after 30 days, they are the responsibility of the manufacturer, but feel free to contact us for help. Wwe can usually expedite the replacement process.) OR call the manufacturer's number listed in your documentation. Please! Contact US if you have any problem at all getting customer service from a manufacturer.
Defective Product Policy (Other than shipping damage. like a light fixture does not turn on or a leaky faucet)
If you need to cancel an order we need to hear from you with-in 30 minutes of placing the order, both by both phone (866-376-9851)and . Our products are generally shipped using modern automated warehouse systems that make products nearly impossible to stop after a certain period of time. After we have a shipping confirmation number or the order has moved into the pick/print stage (the product picked up in the warehouse, packaged and the label printed) it will too late to stop the order.
General Returns (Buyer's Remorse) (I do not want this product.)
Products can be returned 30 days from the invoice date. Except as noted below.
These terms cover Buyers Remorse Returns Only, for damaged or defective products please see "Damaged Products".
The customer pays the return shipping and insurance on all Buyers Remorse returns. We will be glad to generate a FedEx shipping label for you and email it to you. The cost will be deducted from your credit. The advantage of this is that it releases you from liability on lost or damaged products. We also get a 15% Discount off of FedEx retail rates.. On returns were you create your on shipping label, please include insurance. We are not responsible for lost or damaged returns unless we generate the label. Premier Copper Products, Polaris Sink Products and Aurora Sinks. We must have a return request with-in 20-Days from the invoice date. The product must ne back to the manufacturers warehouse with-in 30 days to get credit. On Polaris Sink Products and Aurora Sink returns we will send you a return label generated at the factory. The cost of the label is $15.00 and will be deducted from your return. Do not return these brands without that label. Whitehaus fireclay sinks: All sales final. No returns. (Defective or damaged products will bee replaced). All sales are final on products marked "Discontinued By Manufacturer or DBM" or marked Closeout. Please Note: Do not send products to our company headquarters in Maine, unless directed to do so by customer service. Products accepted and signed for from any freight LTL (less than truckload) carrier are not returnable Please see LTL Shipping Damage for more info. Products returned without a Return Goods Authorization (RGA) and/or to the incorrect address or without the correct info on the label, as directed by customer service, may be impossible to find and give credit for. Orders Returned without an RGA are also subject to a 25% restock fee. Our shipping costs to ship your original order to you are not refundable. This includes orders with products that have free shipping. Free shipping is only free to you. We pay the shipping charges to ship the product to you. These charges are not refundable. Products marked with Closeout in the description - means the product has been discontinued by the manufacturer. All sales are final (except for defective products) on these items. Please allow up to 14 business days for your credit to be processed.
How to Make a Return
- Please Contact Us to get a Return Goods Authorization number AND the return shipping address for your return.
- All returned merchandise must be unused and in 100% of original condition
- All merchandise cannot have been installed
- You must have the original MANUFACTURER'S packaging for the item.
- There cannot be any writing on the original packaging
- Send your return back by FedEx or UPS
- You are responsible for shipping damage to your returns. Please insure your shipments. We cannot give credit for damaged products. Tip: How to avoid shipping damage on your return:
- If the items you are returning are packaged only in the manufacturers' original packaging, please leave them in this package AND then repack them securely in another box.
- Double boxing and packing material, as noted above, usually eliminates all shipping damage, but if it does occur, we will notify you by phone immediately and email you information on the damage so you can notify your carrier for a claim.
- Please keep your tracking number.
- Our original shipping costs to ship your order to you are not refundable. This includes orders with products that have free shipping. Free shipping is only free to you. We pay the shipping charges to ship the product to you. These charges are not refundable.
- We will do our best to process the return quickly. Please allow 14 days for processing.