Damaged Products

Damaged & Defective Products

OUR GOAL AT PLFIXTURES IS TO MAKE REPLACING DEFECTIVE PRODUCTS AS EASY OR EVEN EASIER THAN DEALING IN A BRICK AND MORTAR STORE!

Required: An email with digital pictures of a product's defects, or shipping damage, is required and will greatly expedite the product replacement process.

Please note: You will never have to pay the shipping charges to return a defective product purchased at PLFixtures..

    Damaged Plumbing Products
  • All shipping damage must be reported within 5 days of receiving your order.
  • If you are home when UPS or FedEx delivers and your package has obvious shipping damage, please refuse it (do not sign for it) and have the driver note the damage. Then Contact Us immediately and we will ship a new product, at no cost to you, as soon as we verify the refusal.
  • If you are not home, and you discover that UPS has left you a damaged product, give us a call at 1-866-376-9851 or Email Us. We will issue a UPS call tag and have UPS pick up the defective product, which usually happens within 3 business days. The UPS driver will have a label.
  • We will reship a new product when:
    1. In the case of refused damaged products, we will reship immediately, with no charges to you as soon as we can track the refused product coming back to us.
    2. If we are going to pick the product up, we will send you a new product as soon as we have confirmation from UPS or FedEx (usually as soon as or FedEx scans it at your door) that they have picked up the product.
    3. If the defective product is going to be scrapped, or held for a freight carrier inspection, we will generally reship immediately, with no charges to you. You will need to hold the defective product for 10 days.

    4. Please Note: In the case of products we are going to pick up, you can expedite the reshipping process by ordering a new product. We will then credit you card for the defective product as soon as it is trackable back to us.
    Sea Gull and Kichler Lighting Defective Products
  • All shipping damage must be reported within 5 days of receiving your order.
  • Please Remember, We Must Have Pictures and we will be able to expedite the replacement process!
  • Broken Glass - Many lighting fixtures include glass shades. If the glass shades for your fixture are cracked, broken or chipped we will send new ones, at no cost to you.
  • If the broken glass is not replaceable, we will send you a new fixture and pick up the old, at no cost to you.
  • Scratched. dented. or defective finishes. We will send a new fixture and pick up the old one no cost to you.
  • Broken or missing parts. If the parts are replaceable, we will send new parts, If not we send a new fixture. No cost to you.

    Defective Product Policy (Other than shipping damage. like a light fixture does not turn on or a leaky faucet)

  • Everything we sell is covered by the manufacturer's warranty.
  • If you find a defect in your product with-in 30 days, we can genrally handle it for you. We will issue a UPS call tag and have UPS pick up the defective product, which usually happens within 3 business days. The UPS driver will have a label. No cost to you.
  • Please note: If time is of the essence in getting a replacement product shipped, you can also purchase a new product and it will ship immediately. We will then issue the full credit for the defective faucet as soon as we can track the call tag.
  • In general, for products that are found to be defective after 30 days, they are the responsibility of the manufacturer, but feel free to contact us for help. Wwe can usually expedite the replacement process.) OR call the manufacturer's number listed in your documentation. Please! Contact US if you have any problem at all getting customer service from a manufacturer.