How to request to return an item and how to handle shipping damage or other defects.

Order Cancelation

  • If you need to cancel an order we need to hear from you with-in 30 minutes of placing the order, both by both phone (866-376-9851)and email.
  • Our products are generally shipped using modern automated warehouse systems that make products nearly impossible to stop after a certain period of time. After we have a shipping confirmation number or the order has moved into the pick/print stage (the product picked up in the warehouse, packaged and the label printed) it will too late to stop the order.

General Returns (Buyer's Remorse) (I do not want this product.)

Products can be returned 30 days from the invoice date. Except as noted below.

These terms cover Buyers Remorse Returns Only, for damaged or defective products please see "Damaged Products".

There is a 15% restock fee on the purchase price on all buyer's remorse returns to PLFixtures

  • The customer pays the return shipping and insurance on all Buyers Remorse returns.
  • We will be glad to generate a FedEx shipping label for you and email it to you. The cost will be deducted from your credit. The advantage of this is that it releases you from liability on lost or damaged products. We also get a 15% Discount off of FedEx retail rates..
  • On returns were you create your on shipping label, please include insurance. We are not responsible for lost or damaged returns unless we generate the label.
  • Premier Copper Products, Polaris Sink Products and Aurora Sinks. We must have a return request with-in 20-Days from the invoice date. The product must ne back to the manufacturers warehouse with-in 30 days to get credit.
  • On Polaris Sink Products and Aurora Sink returns we will send you a return label generated at the factory. The cost of the label is $15.00 and will be deducted from your return. Do not return these brands without that label.
  • Whitehaus fireclay sinks: All sales final. No returns. (Defective or damaged products will bee replaced).
  • All sales are final on products marked "Discontinued By Manufacturer or DBM" or marked Closeout.
  • Please Note: Do not send products to our company headquarters in Maine, unless directed to do so by customer service.
  • Products accepted and signed for from any freight LTL (less than truckload) carrier are not returnable Please see LTL Shipping Damage for more info.
  • Products returned without a Return Goods Authorization (RGA) and/or to the incorrect address or without the correct info on the label, as directed by customer service, may be impossible to find and give credit for. Orders Returned without an RGA are also subject to a 25% restock fee.
  • Our shipping costs to ship your original order to you are not refundable. This includes orders with products that have free shipping. Free shipping is only free to you. We pay the shipping charges to ship the product to you. These charges are not refundable.
  • Products marked with Closeout in the description - means the product has been discontinued by the manufacturer. All sales are final (except for defective products) on these items.
  • Please allow up to 14 business days for your credit to be processed.

How to Make a Return

  • Please Contact Us to get a Return Goods Authorization number AND the return shipping address for your return.
  • All returned merchandise must be unused and in 100% of original condition
  • All merchandise cannot have been installed
  • You must have the original MANUFACTURER'S packaging for the item.
  • There cannot be any writing on the original packaging
  • Send your return back by FedEx or UPS
  • You are responsible for shipping damage to your returns. Please insure your shipments. We cannot give credit for damaged products.
  • Tip: How to avoid shipping damage on your return:
  • If the items you are returning are packaged only in the manufacturers' original packaging, please leave them in this package AND then repack them securely in another box.
  • Double boxing and packing material, as noted above, usually eliminates all shipping damage, but if it does occur, we will notify you by phone immediately and email you information on the damage so you can notify your carrier for a claim.
  • Please keep your tracking number.
  • Our original shipping costs to ship your order to you are not refundable. This includes orders with products that have free shipping. Free shipping is only free to you. We pay the shipping charges to ship the product to you. These charges are not refundable.
  • We will do our best to process the return quickly. Please allow 14 days for processing.
  • International Returns Not Accepted

    Please do not uncheck the insurance box on Bongo's shipping form for your protection

We have partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs, as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.